INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How to download my items after purchase?
After completing your purchase, you will receive an email with a download link . You can download it immediately or access it later from the email.
Can I re-download the items after my initial download?
Yes, you can re-download your items anytime. Just simply use the download link provided in your email.
What should I do if I don't receive the download link?
You may check the email in your spam/junk folder. If it is still missing, you may contact us through the "Contact Us" section on our website.
Will you restock items indicated as “out of stock?”
We will restock the "out of stock" items from time to time. Please look forward for it.
How do I contact support for help with my order?
You can contact our support team through the "Contact Us" section on our website, and we'll get back to you promptly. You can also send a direct email to us at: afageniusdigital@gmail.com
What is your refund policy?
- We do not offer refunds for digital items once they have been downloaded. However, if you receive the wrong item, we will be happy to exchange it for you. Please contact us through the "Contact Us" section on our website or send us a direct email at afageniusdigital@gmail.com and we will assist you with the exchange process.
INFORMATION ABOUT US
